Refund Policy

General Refund Terms

• Refund eligibility depends on the type of event, ticket, and cancellation date relative to the event date.
• Refund requests must be made directly to Events Mitra via our official website or customer support channels.

Event Cancellations by Events Mitra

• If an event is canceled or postponed by Events Mitra or the event organizer, a full refund will be issued to the ticket holder.
• Refunds for canceled events will be processed automatically within 7-10 business days. If you have not received your refund in this period, please contact customer support.

Customer-Initiated Cancellations

• More than 30 Days Before Event: Full refund minus a processing fee of 5%.
• 15 to 30 Days Before Event: 50% refund of the ticket price.
• Less than 15 Days Before Event: No refunds will be issued.

Non-Refundable Items

• Certain tickets, such as "Last-Minute" or "Non-Refundable" tickets, may not qualify for refunds. Check ticket terms at the time of purchase.
• Add-ons, including merchandise, VIP upgrades, or other non-ticket items, are non-refundable.

Transferability

• In the event that you cannot attend, most tickets can be transferred to another individual, subject to any additional fees.
• Transfer requests must be made at least 48 hours prior to the event.

Payment Processing Fees

• In the case of refunds, payment processing fees may be deducted, depending on the payment method used.

Force Majeure Events

• Events Mitra shall not be held liable or required to issue refunds for cancellations due to unforeseen circumstances beyond our control, including but not limited to natural disasters, government restrictions, or pandemics.

Dispute Resolution

• Any disputes regarding refunds should be raised with our customer support team within 14 days of the event date for a resolution.

This policy is subject to change. Please check our website for the most up-to-date version prior to making a purchase.